> For the complete documentation index, see [llms.txt](https://docs.parsue.io/aceland-unity-packages/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.parsue.io/aceland-unity-packages/open-and-paid/trouble-shooting.md). # Trouble Shooting Common questions and quick fixes. Most issues fall into one of three buckets: **your license email**, **activation inside Unity**, or **Discord role & seats**. Find your symptom below. {% hint style="info" %} The free **Core keeps working no matter what** — none of the issues below can break your build or your runtime. They only affect the **paid Editor tools** and **Discord support**. {% endhint %} *** ### License Email #### I bought the tool but never received the License email The license key is emailed to your **purchase address**. If it never arrived (spam folder, a typo at checkout, or a first-send hiccup), re-send it yourself: 1. Join our Discord (free): 2. Run the resend command with **the email you used when purchasing**: ``` /license resend email:your@purchase-email.com ``` * The key is sent **only** to the email on record for that purchase — it is **never** shown in Discord, so nobody else can read it even if they run the command. * For privacy, the reply is **neutral** whether or not a match was found. * Also check your **spam / promotions** folder and add our sender address to your contacts. {% hint style="success" %} If you own **several** AceLand paid packages under the same purchase email, one `resend` sends the key for **each** of them. {% endhint %} #### I received the email but the key says "Revoked" when I claim it A **Revoked** key belongs to a purchase that was **refunded or cancelled by the merchant**. It no longer grants access and is intentionally **excluded** from `/license resend` and `/license list`. If you believe this is a mistake, ask in the public Discord support channel. #### `/license resend` said the application didn't respond, but I still got the emails The emails were sent correctly — this was a display-only timeout that has been resolved. If you ever see it again, simply check your inbox; the resend still completes. *** ### Activation in Unity #### The Editor tools show a "renew to re-enable" page Your subscription is **cancelled or expired**, or a one-time purchase was refunded. The tools pause gracefully — they never crash the Editor or break your build. Renew/re-subscribe on Gumroad, then re-enter or re-validate your license. See [Billing & Cancellation](/aceland-unity-packages/open-and-paid/billing-and-cancellation.md). #### "No seats available" when activating on a new machine Each license has a limited number of **seats (machines)** by tier (Tier 1 = 1 … Tier 5 = 20). Free up a seat from an old machine: * On Discord: `/license seats package:` to see which machines hold a seat, then `/license release package: seat:` (or `/license release-all package:` when switching machines). See [Manage Seats & Members](/aceland-unity-packages/open-and-paid/manage-seats-and-members.md). #### My free trial ended The 7-day in-Unity trial runs once per package with no payment required. When it ends, subscribe or buy a one-time license to keep the Editor tools; the free Core continues unaffected. *** ### Discord Role & Seats #### I claimed my license but didn't get the supporter role * Confirm the subscription is **active** (`/license list`). * The role only unlocks the **extra** paid support channel — you already have full access to the **public community channels** without it. * If active but still missing, the role is restored automatically on renewal; otherwise ask in the public channel. #### My supporter role disappeared even though I still have an active license This can happen if you hold **more than one license** for the same package (for example a subscription **and** a one-time purchase) and one of them lost its seats or was refunded. Re-align your roles with no arguments: ``` /license restore ``` * It uses your current license records as the source of truth: any role you **should** hold is added back, and any you **shouldn't** is removed. * As long as **any** license for that package is still active, your role is kept. See Restore Your Roles. #### `/license list` doesn't show a license I own * `/license list` only shows licenses **claimed** under your Discord account. Claim it first: ``` /license claim package: key:ACEL-XXXX-XXXX-XXXX ``` * **Revoked** (refunded/cancelled) licenses are intentionally not listed. #### A teammate can't access the supporter channel Add them as a **member** (owner only). Members can be as many as your tier's seats: ``` /license member add package: user:@teammate ``` See [Manage Seats & Members](/aceland-unity-packages/open-and-paid/manage-seats-and-members.md). *** ### Still Stuck? Ask in the **free public Discord channels** — bug reports, feature requests, and general questions for **every** AceLand package (free Core and paid alike) are always welcome, no purchase required. * **Discord:** * **Manage your membership:** ***